I figured years ago that this would happen. (AOL, not the shooting) It just seemed like everyone got AOL as their first service provider, and then after a year or so figured out that there was much better to be had, and switched. AOL, I guessed, would do great as long as they could keep getting more new people to sign up for the first time, but at some point everyone will have figured out the internet and realized that AOL sucks, at which point they'd start hemorrhaging customers faster than they could acquire new ones. Can't say I'm weeping for them.