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I Hate Microsoft IV

Update: you may wish to go to this Microsoft support article (thanks Frances) if the comments below don't help you with this issue. Back when I wrote this post the support article did not exist and this post is mostly here to detail my frustrations with how poorly Microsoft dealt with this issue.

I just installed Service Pack 2. Impressively there is no smoke emanating from my laptop, but we shall see. It appears that they have upgraded some useful services, such as Bluetooth and 802.11 management, though I have no Bluetooth device to take advantage of the former, and for the latter I get this wonderful message:

Windows cannot configure this wireless connection. If you have enabled another program to manage this wireless connection, use that software. If you want Windows to configure this connection, start the Wireless Zero Configuration (WZC) service. For information about starting the WZC service, see article 871122 in the Microsoft Knowledge Base on the microsoft.com Web site. (emphasis mine)

Am I the only one that finds this message completely broken?

I felt like testing exactly how broken this message is, so here's my attempt to look this article up: * There's no link to article in the error message, so I open up a browser to microsoft.com * I try typing 871122 into the search box at the top of microsoft.com -- no results. Seeing as Google is smart enough to be able to detect FedEx tracking numbers, numerical equations, street addresses, and so on, you would think Microsoft would be able to tell that I was typing in one of their knowledge base article numbers on their own search page. * I click on the "Search the Knowledge Base" link on the microsoft.com front page * I type 871122 into the search box that's labeled "Search the Knowledge Base." I get back "We Currently Have No Documents That Match Your Search." Apparently not even the Knowledge Base search engine can recognize its own article numbers. * I notice a link further down the page that says "Knowledge Base Article ID Number Search" * Again, I typed in 871122. This time it tells me "The Knowledge Base (KB) Article You Requested Is Currently Not Available"

Oh Microsoft, how I hate thee.

Comments (35)

Ken:

I am also having problem with my wireless connection and did get the same error message.I am still looking around for a fix.

Stefan:

Hi. Do you have a solution for the problem?

Start > Control Panel > Administravtives Tools > Services in the list at the bottom look for the Wireless Zero Configuration and see if it's started, if its restart the service and see if this solved the problem.

kwc Author Profile Page:

My solution was different, mainly because the error message is completely wrong, and because I was using Dell's wireless client. In order to get rid of the message, I had to open Dell's WLAN client, and at the top of the window there is a checkbox that you can uncheck that asks whether or not you want to use the Dell client to manage your wireless connections.

Ron:

If your network card is using other wireless access software, you may get an error in the Choose a wireless network window. It should say that "Windows cannot configure this wireless connection". We recommend you use the native Windows utility instead of whatever came with your computer.

To fix this problem click Change advanced settings under Related Tasks.
In the Wireless Network Connection Properties dialogue select the Wireless Networks tab. Select the Use Windows to configure my wireless network settings box, and then click OK.

You should now be able to connect to the wireless network

Narsil:

I had the same problem, and when I typed in the number 871122 on the microsoft page, I immediately got a search result which showed me exactly how to fix the problem.

http://support.microsoft.com/default.aspx?scid=kb;en-us;871122

Fred:

Thanks for posting your comment re finding article 871122 in the Microsoft Knowledge Base. I had the same problem and wrote a rather impolite comment to Microsoft customer support. Heard nothing back and am now searching for the article on the Web. Highly irritating that M can refer one to a maze instead of a precise location.

Ben:

Just turn on the Wireless Zero Configuration and it'll give control back to windows to manage your connections.

"There is no patch for stupidity."

elliott:

ok i have cheked wirless zero config it is on it still dose not work if u could help me i would be soo greatfull plz :)

EDDIE:

To start the Wireless Zero Configuration service, follow these steps: 1. Click Start, click Run, type %SystemRoot%\system32\services.msc /s, and then click OK.
2. Double-click Wireless Zero Configuration.
3. In the Startup type list, click Automatic, and then click Apply.
4. In the Service status area, click Start, and then click OK.

KC:

I've done all the required tasks to activate WZC and now I can't maintain a connection. I can view wireless networks but am unable to stay connected....this is f---ing aggravating. Also, after powering down, I lose WZC start parameters & have to start everything over again....A hellish cycle. Anybody come across same problem?

tha Geek:

1. uninstall your wireless software that is currently managing your wireless

2. then run wzc like stated above

Billbo:

I seem to be missing the "Wireless Networks" Tab...

I'm online using my D-Link card RIGHT NOW, but I'm connected over the neighbor's G signal! If I pop out this D-Link, and use the mini-PCI card in my Dell laptop, I'll be back on MY network, no problem... that connection doesn't have a "Wireless Networks" tab either... and I KNOW it used to...

What's going on here?!

Two words come to mind - get Linux ;)

Though... The Geek is right; uninstall your WiFi manager and either:

a) use WZC
b) reinstall propriety software and disable WZC using Network Connections > Properties > Wireless Networks (tab) > uncheck 'use WZC'.

Regards.

jw:

i keep getting the "limited or no connectivity" message on my wireless connectiong thing. and if i switch to another connection, its signal strength is really low. what should i do?

Mario:

I have the same problem. Even though i set up the WZC to automatic, every time i restart my laptop it doesn't start. And when i start it up and manage to get a connection, than internet doesn't work. I have a speedtouch 580 wifi router and i am using its usb wireless transmitter to connect and it work but it's taking one of my usb ports and I would like to use my integrated wifi. Hope someone can help
thanks
Mario

troubadix:

Hi,

look at this for killing the "limited or no connectivity" message:

http://www.pchell.com/support/limitedconnectivity.shtml

Ciao, troubadix

Mario:

Hi,
Tks troubadix, I downloaded the patch and now it does work and I can connect without the USB transmitter. I still have a small problem though the WZC although set to automatic it never starts on its own, I have to do it manually. Any solution to this problem.
Tks once again
Mario

Gordon:

Please help

I can not stop an application from sarting at swith on. System Tools does not permit me taking it off the schedule.

Thanks

Larry:

I am using DELL Latitude laptop. I got the notice message like you (WZC..service..). The wireless does not work after I setup (Enable) the Wireless Security option.
After spending times to figure out. Not help. I have to Disable the Wireless security option, and it works again BUT NO SECURITY.
I've downloaded and installed the WZC service from Microsoft but it does not improve the problem.
If someone could help, it will be appreciated.

alex:

Larry,
I had the same problem with a dell latitude and was able to resolve the issue by removing the device (uninstalling in device manage) and then going to the add new hardware wizard.
This does solve the problem, but it will cause your system to forget any remembered network keys, so only do this if you know the network key for connecting to your (or your works) wireless network. Fortunately I did.
Alex

Rick:

Yes I have Mario I have the same thing that you had and let me tell you it is such a pain i have had it and i dont like to be connected directly into the computer cause it is downstairs.

Hey, I've had the same problem and solved it.
I did things as what you've done and began to hate M$, hahha...

Then I found the Wireless Zero(?) Configuration service halting with unknown reason, and when I tried starting it I got a false message. Windows MMC told me that the service can't start because of malfunction of dependent components. WZC depends on NDIS UserMode I/O Protocol and Remote Procedure Call. I was sure that RPC worked but NDIS UserMode I/O Protocol didn't. Actually, I did not found it in the services list.

I surfed Google blindly ,and fortuitously I found a reg file ndisuio.reg. I tried it and WSC worked. I guess the cause of WSC failure is that I deleted the registry with some spy-searching tool.

Daniel:

I tried enabling Wireless Zero service (%SystemRoot%\system32\services.msc /s) and everything is working except for the fact that I'm not getting a wireless signal even though it DEFINITELY works, because other laptops are receiving the signal.

Steve:

Hi,

Like Mario above, I have the usual message "windows cannot configure...". I can get connected by starting Wireless Zero Configuration, then going to the Wirless Networking Tab and ticking the "get windows to manage your wirelesss connection" box. However I have to do this every time I start my computer. Why are the settings not being saved, and if it is another appication overriding them then how can I find which application this is and disable it?

Thanks for any help this is driving me nuts!!

Frances:

Hi,

here's the link for the KB article the error was referring to. I typed in "KNOWLEDGE BASE 871122 MICROSOFT" in my Google search box and it was actually the first link in the results. Hope this helps =)

http://support.microsoft.com/default.aspx?scid=kb;en-us;871122

cody:

Danil Premgi, thanks, it worked perfectly.

Samuel:

Hey alex! Thx a lot :D I had the same problem with security as Larry did and your solution worked perfectly!

Aaron March:

I have installed a Netgear WG311TNA in the desktop I recently built (Windows XP Pro SP2, Media Center Edition) to work with my WPN834 v2 wireless router. For some reason, when I try to find the 'Wireless Networks' tab, it is nonexistent. Of course, I have tried both suggestions in Microsoft KB article 871122 of course, I still have the error message that
"Windows cannot configure this wireless connection. If you have enabled another program to manage this wireless connection, use that software. If you want Windows to configure this connection, start the Wireless Zero Configuration (WZC) service. For information about starting the WZC service, see article 871122 in the Microsoft Knowledge Base on the microsoft.com Web site."

What should I try next? Thanks in advance for your help.

Brian Stoker:

I wasted 2 full days on this. WZC kept stopping when I logoff. I could start it again, but it would stick as "automatic." I tried everything.

FINALLY Danil Premgi had it right.

"My solution was different, mainly because the error message is completely wrong, and because I was using Dell's wireless client. In order to get rid of the message, I had to open Dell's WLAN client, and at the top of the window there is a checkbox that you can uncheck that asks whether or not you want to use the Dell client to manage your wireless connections."

Dell should get rid for their stupid wireless client that interferes with WZC.

Barb:

I also got this error message.
"Windows cannot configure this wireless connection. If you have enabled another program to manage this wireless connection, use that software. If you want Windows to configure this connection, start the Wireless Zero Configuration (WZC) service. For information about starting the WZC service, see article 871122 in the Microsoft Knowledge Base on the microsoft.com Web site."

I followed the advice from above:
Start > Control Panel > Administravtives Tools > Services in the list at the bottom look for the Wireless Zero Configuration and see if it's started, if its restart the service and see if this solved the problem.
You have to double click on :Wireless Zero Configuration once you have found it in the list and then you will see an option that says "start"
Worked fine and my internet started again right away.

Billy Lyons:

I have the same problem as above and when i try Wireless Aero Configuration i get this error message. Error 1058 device disabled or has no devices associated with it. Help.

terryfitz:

Same problem as most everyone else: Browser won't bring up Internet even though XP shows it is connected; same ugly M$ error message; reset MZC and activated "Use Windows to configure my wireless network settings"; a list of available networks comes up and XP shows I'm connected; browser says "Address Not Found"

Argghhh! How do I find out if something else is controlling the NIC? All diagnostics show it is working fine. Just in case, I reinstalled the drivers long after the problem began.

NG777:

Delete the Wireless NIC from the Device Mangler, redownload the wireless driver & install. It worked on 2 different laptops for me.

I hope that helps,
NG777

Fred L Ebbinkhuysen Sr:

HELP ME
I got a new router D-Link Dir-655 It works fine on my desktop Dell but i can't get it to work on my Labtop that is a dell it keeps telling to go to WZC 871122 it will not connect

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