Results tagged “BayCHI” from kwc blog

Beyond Menus and Toolbars in Microsoft Office
Jensen Harris, MS Office UE Team

Office 12 is an upgrade I wouldn't mind paying for, that is, assuming that work didn't let us get free copies. Those are big words for me, considering my "I Hate Microsoft" series of blog entries. I can imagine making documents faster with Office 12, or at least I can imagine making better looking documents in the same amount of time. Excel, which has been less functional for me than the spreadsheet program I used on my Apple IIe, looks like it will be come a useful tool for data analysis.

I felt that Harris made a convincing case as to why they are doing the UI revamp, that it's more than a marketing trick. The conventional wisdom out there is "Everything I need was in office [95, 97, 2000]." (For me it was Word 95). They collected a ton of data (including over a billion Office sessions) that told a different story. On a list of the top ten most requested features for Office: four of them were already in Office. Their conclusion was that "Office is good enough in that people have made peace with it." Another observation from the data was that the average user spends more time with Office (2.6 hrs/day) than they do with their spouse (2.4 hrs/day). When you take 400 million users * 2.6 hrs/day, it seems worth improving that experience. Harris rhetorically asked, "Have we reached the pinnacle of software that people use to get their job done everyday?"

It was also clear from the evolution of the Office design that a revamp was in order. The number of toolbars and taskpanes was getting out of control: they were create user interfaces to manage their user interface. There simply wasn't a good menu+toolbar paradigm for managing programs with 1500+ commands.

My notes are in the extended. I transcribed a lot of the new Office 12 elements, but text doesn't do a very good job of describing user interface. Overall, it's a more visually oriented interface: large gallery icons show what a command does and hovering over the icon gives you a preview of the result, e.g. if you hover over a font, your select is shown with that font. The UI is also much more contextualized. What you think of being on your right-click menu is now the focus of your toolbar menu. One of the most important design constraints introduced is that the UI is confined to a fix region of the screen and doesn't do any of the silly auto-hiding or auto-rearranging of Office past.

If you're really curious about the Office 12 UI I recommend visiting Harris' blog. You will find out that yes, they fixed the stupid start presentation button in Powerpoint. Also, new fonts!. Death to Times New Roman!

Summary tidbits: * "Is it worth taking this pixel away from the user?" * You must remove to simplify * Is there a classic mode? No. * They were trying to figure out what some of the commands in Excel did. Found out some options in Excel weren't hooked up into any code: "They didn't do anything!" * On Office 2000's 'auto' features: "The computer looks at the things you use the most and moves them around all the time." * On Office 2002 task panes: "New features aren't being invented, but I bet they will if we create a whole new rectangle"

Peter Norvig, Google; Ken Norton, Yahoo!; Mark Fletcher, Bloglines/Ask Jeeves; Udi Manber, A9; Jakob Nielsen, NN Group

I went with bp and Neil to a BayCHI talk on "Recent Innovations in Search." I agree with bp's sentiment -- there were some interesting moments, but the talk was short on revelations or insights. I guess that is to be expected as the title of the talk is past focused ("Recent Innovations") rather than future focused ("Future Innovations"); it's hard to believe that the panelists would give away yet unrevealed technologies they were working on. I'm going to try and save as much effort as possible, given that bp posted his notes. In fact, as I am going to crib from his notes, or just omit what he already has, you should just go read them instead.

Talk: Tivo


Revolutionizing Consumer Electronics: Welcome to the TiVolution´┐Ż! Paul Newby, Director of Consumer Design Margret Schmidt, Director of User Experience (UE), TiVo

I went to the TiVo talk at BayCHI/PARC. The best part of the night, perhaps, was that I have a bunch of great TiVo schwag: a TiVo doll and two new TiVo remotes -- one to replace honeyfield's remote, which has been mistaken for bunny food, and one to solve the problem we had last week of, when you lose the TiVo remote, there's no way for you to watch TV. The second best part of the night is that I learned a new TiVo feature that didn't exist on the Series 1 remote: if you press advance (the ->| button) in a list, it will jump to the end (very useful for Home Media Option).

I have detailed notes, but it's hard for me to put the effort into transcribing all of them, mainly because I've heard most of what she's said having worked at PARC for two years (big human-computer interaction focus) and having owned a TiVo for two years. As metamanda put it when I asked her if I should read Don Norman's Design of Everyday Things, she said it was good, but I've already heard everything in it multiple times. Seeing as Norman's book is somewhat of a bible for the TiVo User Experience team, I think the same applies here.

It's also hard for me to transcribe my notes because much of what was said has already been said in this interview Schmidt did for PVRBlog

There was an interesting semi-anecdote on TiVo's "overshoot correction" feature (where it jumps back a little after a fast forward). Many people think that TiVo is actually "learning" this (even across multiple users), i.e. when they fast forward and it doesn't jump to the spot that they wanted, they assume it was because they must have deviated from their normal reaction time (it's actually a hardcoded number based on the fast forward speed, derived from research).

My last thought before this switches into notes is that I wonder if TiVo is going to put an Apple-style clickwheel on the remote to replace the direction pad. The problem with navigating long lists was mentioned multiple times by them, and Margret did even mention a scrollwheel as a possibility, and it seems to me that the newest clickwheel comes the closest to carrying the TiVo direction pad concept forward.



Cory Doctorow (of BoingBoing and Down and Out... fame) will be speaking at BayCHI at PARC, so I thought I'd post a talk pointer:
- Tuesday, August 12, 2003: Monthly Program (BayCHI)